Shipping policy

Thank you for shopping with YOUORA.  Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During peak periods, processing times may be slightly longer.

Shipping Time

  • Standard delivery typically takes 3–7 business days depending on the delivery location.
  • Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Any promotional free shipping offers will be clearly communicated on the website.

Order Tracking

  • Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).
  • Customers are responsible for monitoring shipment progress using the provided tracking information.

Delivery Issues

  • Please ensure that the shipping address and contact information provided are accurate.
  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
  • If a package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipment.

Damaged or Incorrect Orders

  • If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery.
  • A complete unboxing/opening video showing the sealed package being opened is mandatory for any damage or incorrect item claims.
  • Claims submitted without an unboxing video may not be eligible for review.

Lost Packages

  • If your package appears lost in transit, please contact us and we will coordinate with the courier partner to investigate the issue.
  • Resolution timelines will depend on the courier’s investigation process.

Contact Us

For any shipping-related inquiries, please contact:

Email: contact@youora.in
Phone: 9818762807
Business Name: YOUORA JEWELS

By placing an order on our website, you agree to the terms outlined in this Shipping Policy