Refund policy

At this time, we do not offer returns, exchanges, or refunds on any purchases unless the product is received damaged, defective, or incorrect.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing us at contact@youora.in

To process your claim, you must provide:

• A clear unboxing/opening video showing the sealed package being opened.
• Clear photographs of the damaged or incorrect item.
• Products must be unused, unworn, and in their original packaging.
• Your order number.
• Shipping charges are non-refundable unless the return is due to our error or a defective product.

Claims submitted without a complete unboxing video may not be eligible for review.

Resolution

Once the claim is verified, we will provide either:

• Store Credit equal to the value of the product, or

• A Refund to the original payment method, at our discretion.

Approved refunds or store credits will be processed within 3-5 business days after verification.

Non-Eligible Cases

We do not accept claims for:

• Minor variations in color, texture, or appearance due to photography and screen settings.

• Damage caused by misuse, improper handling, or normal wear and tear.

• Claims reported after 48 hours of delivery.
• Customized or personalized products are not eligible for return unless received damaged or defective.

By placing an order, you acknowledge and agree to this Refund & Return Policy.